Community Action Agency’s Corner
We collect information that you voluntarily provide to us when you communicate with NorthWestern, and contractors and service providers of NorthWestern, directly and indirectly, through any form or medium.
Personal Information: The information we collect includes the personal information that you provide to us, when you establish electric or gas service with us or provide to us later, such as: your name; mailing and service address; email address; phone number; employer; utility account numbers; date of birth (DOB); financial account numbers; and personal identification numbers, such as Social Security Number, Employer Identification Number (EIN), Driver’s License Number, and/or a government issued ID number. In the event that you are requesting utility service, we may also supplement the information you provide with additional information obtained from third party sources such as credit check services. We also collect the information you provide to us via forms and surveys.
Online Information: We and our contractors and service providers also collect information you provide through your online activity, access and use of our and their websites and applications using tracking technologies such as cookies, pixel tags, web beacons, and clear GIFs (Graphics Interchange Formats) and browsers. Examples of the information that we collect through these tracking technologies include your Internet Provider (IP) address (a number that is automatically assigned to the device that you are using by your Internet Service Provider (ISP) is identified and logged automatically in our server log files whenever you visit our websites); your Media Access Control (MAC) address, device type, screen resolution, operating system version, browser type and version, time spent on our websites, pages you visited, location and your relationship with us, and statistical information about your usage of our websites and applications.
Aggregated/De-Identified Information: We also collect information in an aggregated and de-identified from various sources, including but not limited to accounts, transactions and usage. Such information does not identify individual customers, but may be used for our business purposes – to identify new offerings, communications, research or analyzing market trends, and other purposes consistent with applicable laws.
Third party widgets: We may allow certain widgets (e.g., social share buttons) on our sites and the sites of service providers and contractors that enable users to easily share information on another platform, such as a social media platform. The third parties that own these widgets may have access to information about your browsing on the pages of our sites where these widgets are placed. We recommend that you review the privacy and security policies and other terms and conditions of these third party sites.
NorthWestern may share contact or personal information provided by you for legitimate business purposes such as providing appropriate customer service, conducting business operations, complying with the law, legal process or regulators, protecting the security of critical infrastructure and key resources, and ensuring information security. Such information may be made available to third parties such as service providers and contractors to the Company or its affiliates (for example, service providers providing energy conservation services or payment processing services) and regulators and governmental authorities, to protect the security of critical infrastructure and key resources, ensure information security, or to comply with any applicable law, regulation, legal process, or enforceable governmental request. Information may also be shared between the Company’s affiliates, but only if we reasonably believe it complies with legal and regulatory requirements.
Information that you provide and we collect may be used to:
We may share contact or personal information provided by you with third parties such as credit reporting agencies and service providers and contractors to NorthWestern for legitimate business purposes such as conducting business operations, providing customer service and complying with law, legal process or regulators. Information may also be shared between NorthWestern’s affiliates, but only if we reasonably believe it complies with legal and regulatory requirements.
At any time and for any lawful purpose, NorthWestern may monitor, intercept, record, and search any communications or data transiting or stored on our information systems. At NorthWestern’s sole discretion, we may disclose pertinent information to the U.S. Government and its authorized representatives to protect the security of critical infrastructure and key resources, to ensure information security, or to comply with any applicable law, regulation, legal process, or enforceable governmental request. NorthWestern may disclose information it determines in good faith to be necessary to investigate, prevent or respond to suspected illegal activities or interference with the operation of our websites or Terms and Conditions.
If you have provided written authorization to NorthWestern to release your information to third parties, we will comply with your authorization and release such information to those parties as directed by you.
NorthWestern provides experiences on social media platforms including Facebook, Twitter, YouTube and LinkedIn that enable online sharing and collaboration among registered users.
We have rigorous security measures in place to protect and prevent the loss, misuse and alteration of the information that you provide to NorthWestern that is under our control. These measures may include device safeguards, industry-standard encryption technologies, secured files and facilities. To protect your information, especially personal Information, from unauthorized access and use, we use security measures that comply with applicable federal and state laws, as well as governmental and quasi-governmental agencies with regulatory authority over NorthWestern. We aim to protect the confidentiality of the personal information we collect by maintaining physical, electronic, and procedural safeguards, with additional security measures and precautions for highly sensitive personal information such as Social Security Numbers and financial account numbers.
The measures we use to safeguard your information, particularly personal information, include:
As an important security measure, you should never share your User ID or password with anyone else, and always be sure to log-out and close your browser window when you have finished working to ensure that no one else can access your information. This is especially important if you share a computer with someone else or are using a computer in a library or other public place.
NorthWestern will never ask you for your password in an unsolicited phone call or unsolicited email.
It is important to note that email is not considered a secure medium and the transmission, receipt or security of information which you send via email cannot be guaranteed. Our email communications to you are available to anyone with access to your email account.
Unfortunately, no data transmission over the Internet can be guaranteed to be 100 percent secure. Although we use the best available technology (i.e., encryption, firewalls, access control software, etc.) to protect your information, we cannot guarantee the security of any information you transmit to us through our online products or services. As such, you provide information at your own risk. Once we receive your transmission, we employ rigorous security measures to protect against the loss, misuse and alteration of information on our systems.
For your convenience and to provide additional information, our websites may link to other non-NorthWestern websites for your convenience and information.
In providing these links, NorthWestern does not endorse, monitor or control the content, products, services, activities or viewpoints expressed by these unaffiliated party websites.
NorthWestern does not guarantee and is not responsible for the privacy or security of these sites, including the accuracy, completeness, or reliability of their information. We are not responsible for the content of linked websites, or your use of these unaffiliated party websites.
Special Notice to Young Visitors of this NorthWestern Site:
If you are under the age of 13, you may not provide us with your name, email address, phone number or any other personal information.
The purpose of this site is to provide you with information about NorthWestern. The information is not a representation, prospectus or circular in respect of any security of NorthWestern or partners.
Although we make every effort to keep the information available through our web pages current and correct, we do not guarantee its accuracy or usefulness in any way. Your use of information on this site is at your own risk. We cannot be responsible for any damage you may incur through your accessing or use of this site, and we cannot guarantee that information you provide us through forms or e-mail will be kept confidential.
Links from pages on NorthWestern's website do not constitute an endorsement by NorthWestern, its subsidiaries, operating units or partners, of any entities, advertisers, products or services therein, or of the activities of any entities therein. We are not responsible for and do not control or monitor the content of non-NorthWestern sites or the accuracy of information found therein.
Certain materials on our websites are copyright protected. Use of any website material is prohibited without express written permission from NorthWestern. Any unauthorized use of these materials could be in violation of copyright, trademark, publicity or privacy laws.
Revised March 2021.