Account Services
Find the services and programs you need, whether you’re a homeowner, landlord, construction professional or realtor.
Customer Service
We are committed to delivering exceptional service.
Safety is Our Top Priority
Safety is Our Top Priority
We are committed to delivering the exceptional service our customers and communities count on. If you see downed power lines, or have any other emergency, you should call 911. Contact us if you think you smell natural gas, or if you have
other safety concerns like energy theft or scams. We can also help with broken streetlights and outages, overgrown vegetation or other environmental concerns. Learn more about services we offer below.
We offer many ways to connect with us:
- Call us at 888-467-2669 in Montana or 800-245-6977 in South Dakota/Nebraska.
- Log in to My Energy Account, where you can check your balance, pay your bill and more.
Financial Assistance
We have resources to help you pay your bill, extend your due date, avoid scams and find other assistance options in your area.
Start, Stop, Move Service
NorthWestern Energy is happy to help you start your service, move it to a new address, or stop it if you’re leaving town.
Our Locations
Come visit us! We are happy to help you in person at any of our locations.
Community Support
Our charitable programs are among the ways NorthWestern Energy gives back to the communities where we do business.
Construction Professionals
Whether you're building a new home or business, or making changes to an existing structure, get help here.
Real Estate Services
Contact Forms
NorthWestern Energy Frequently Asked Questions
We are committed to helping you.
Where can I make a payment?
You can pay your bill in person at one of our local walk-in offices.
You can make a one-time payment online.
Or make a payment over the phone:
- 833-970-2262 for English
- 833-970-2263 for Spanish
For all of our payment options, visit our Payment Options page.
How do I reset my password?
To reset the password for you My Energy Account, please visit the Forgot Your Password page.
What is my account number?
You can find your account number at the top of your bill or by logging into My Energy Account.
Contact Us
Emergency service is provided 24/7. For all service, our Customer Contact Centers are open weekdays from 7 a.m. to 6 p.m.
We offer many ways to connect with us:
- Call us at 888-467-2669 in Montana or 800-245-6977 in South Dakota/Nebraska.
- Log in to My Energy Account, where you can check your balance, pay your bill and more.