Meter bases and masts on customers’ homes and buildings may have been damaged during the extreme weather in the Billings area on Aug. 6.
If a customer’s meter base is damaged, the property owner needs to contact an electrician to make repairs before service can be restored. Even if you can clearly see where a meter base or meter mast is damaged, never attempt to make a repair on your own. Up to 240 volts of electricity in a service line could cause severe injury and could start a fire. Repairs can only be made by a licensed electrician.
Customers affected by outages are encouraged to look at their meter bases now. If there is damage, contact an electrician to make repairs safely so that service can be restored as quickly as possible.
Energy Share is available for qualifying customers with energy emergencies that may need financial assistance. Customers should contact their local HRDC office for more information.
If you smell gas or there is an electrical hazard that is causing an unsafe environment please ensure you retreat to a safe and secure area and dial 911 and one of the following NorthWestern Energy emergency
numbers:
Montana: 888-467-2669
South Dakota: 800-245-6977
Nebraska: 800-245-6977
During a widespread outage, we prioritize repairs to restore power to the largest number of customers possible, as quickly as possible while keeping everyone safe.
Coming into contact with a power line can be deadly. That's why it's important to assume that all power lines, whether in the air or on the ground, are energized.
Strong winds, ice and heavy snow can lead to downed power lines. If you see a downed or damaged power line, keep your distance and call 911 immediately. Never touch a power line or any object, including trees, that is in contact with a line.
